Chicago, IL – November 21, 2003 - What frustrates shoppers most? Congested checkouts? Out-of-stock products? Difficulty locating items? How retailers address these crucial issues can be the key to transforming the shopping experience and driving sales and profitability in the process. This point of view introduces Extended Retail Solutions (ERS), a joint initiative from Cap Gemini Ernst & Young, Intel, Cisco Systems and Microsoft designed to help retailers elevate the consumer shopping experience and embrace new technology by delivering a new open standards based in-store compute model.

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